Student Handbook

Course Enrolment
Discount, Payment and Refund
Code of Conduct
Certification
Disqualification and Appeal
Joining the HKIOS Alumni
Navigating the Training Portal
Anti-epidemic Measures
Arrangements for Bad Weather
Resources and Help
Set up your account
Sign into your account 
Access your profile 
Change Password on Personal Account
Access your enrolled courses 
Navigate inside a course 
Upload Assignments
Take Exams/Quizzes

Change Password on Personal Account

Computer

Step 1:  Log in to your HKIOS account, and navigate to the profile page. 

Step 2: Click on ‘Edit Profile’ underneath your account name. This will open the edit profile tab.
Step 3: Click the ‘Account Security’ tab.
Step 4: Enter your current password into the upper box, and your desired new password into the lower box. Click ‘save’ once and you have completed this. 
Step 5: If this has been done correctly, you will simply be taken back to your profile page. 
Step 6: If you have not input your existing password in correctly, you will get a message informing you that your current password is in error. You should input your existing password correctly or contact info@hkios.hk for support in this case.

Mobile

Step 1:  Log in to your HKIOS account, and navigate to the profile page. 

Step 2: Click on ‘Edit Profile’ button underneath your account name. This will open the edit profile page.
Step 3: Click the ‘Account Security’ tab.
Step 4: Enter your current password into the upper box, and your desired new password into the lower box. Click ‘save’ once and you have completed this.
Step 5: If this has been done correctly, you will simply be taken back to your profile page. 
Step 6: If you have not input your existing password in correctly, you will get a message informing you that your current password is in error. You should input your existing password correctly or contact info@hkios.hk for support in this case.

Sign in your account 

Computer

Step 1: To sign in to your HKIOS account, first go to hkios.hk.

Step 2: On homepage, click the ‘sign in’ button on the top right of the page.
Step 3: Fill in your username and password, and click the red ‘login’ button. 
Step 4: You are now signed in, and will be taken to the start page.

Mobile

Step 1: To sign in to your HKIOS account, first go to hkios.hk.

Step 2: On homepage, click the three lines on the top right of the page to open up the mobile menu.
Step 3: With the mobile menu open, click ‘sign in’ to open up the sign in menu.
Step 4: Fill in your username and password, and click the red ‘login’ button. 
Step 5: You are now signed in, and will be taken to the start page.

Access your profile 

Computer

Step 1: On the start page, click the "Go to my profile".
Step 2: This will take you to your profile, where you can see your student number and certificates, your enrolled courses, and where you can edit your account information.

Mobile

Step 1: On the start page, click the "Go to my profile".
Step 2: This will take you to your profile, where you can see your student number and certificates, your enrolled courses, and where you can edit your account information.

Access your enrolled courses 

Computer

Step 1: In your profile, you will see the courses you are enrolled in to. 

Step 2: Click on any of these courses and you will go to their respective course page.

Mobile

Step 1: In your profile, you will see the courses you are enrolled in to. 

Step 2: Click on any of these courses and you will go to their respective course page.

Navigate inside a course 

Computer

Step 1: When you are inside a course, you will see three course navigation buttons on the top right of the course information box. 
Step 2: Click ‘Course Content’ and that will take you to the course outline, where you can access all of the course content and activities, including videos, documents, course downloads, online quizzes and examination.
Step 3: Once you do so, you will see the course outline as follows:
The following are some of the key buttons for navigating the course content.

[1] The ‘Back to course page’ button on the top left of the screen will take you back to the course page.

[2] The three navigation buttons on the top of the course content will take you to different functions.
  • Path: Path will take you to the content of the course.
  • Learners: Learners will show you the other students enrolled into the course, and allow you to see their profiles if you click on their names.
  • Discuss: Discuss will allow you to write messages to the other learners of the course, or your trainer. This is useful for asking questions related to certain parts of the course.

[3] Clicking on specific activities within the course will take you to that activity. A red tick will come up to the right of the activity when you have completed it.

[4] Each chapter of the course has a triangle to the left of it – clicking on this triangle will activate a drop-down menu to reveal the activities related to that chapter.

[5] The double arrows on the top right of the course outline will allow you to minimize it. These arrows will still be present when you do this, allowing you to maximize the course outline when you want to bring it back on to your screen.

Step 4: Course content can be downloaded by:

[6] Clicking on the red paperclip icon will open a document with the available download on screen.

[7] Clicking on the name of the download will start the download of the document to your device.

Mobile

Step 1: When you are inside a course, you will see three course navigation buttons on the top of the course information box. 
Step 2: Click ‘Course Content’ and that will take you to the course outline, where you can access all of the course content and activities, including videos, documents, course downloads, online quizzes and examination.
Step 3: On mobile, the course player submenu starts minimized. You need to click on the two arrows in the top left corner of the screen to bring out the course player submenu.
Step 4: Once you do so, you will see the course outline as follows:
The following are some of the key buttons for navigating the course content.

[1] The ‘Back to course page’ button on the top left of the screen will take you back to the course page.

[2] The three navigation buttons on the top of the course content will take you to different functions.
  • Path: Path will take you to the content of the course.
  • Learners: Learners will show you the other students enrolled into the course, and allow you to see their profiles if you click on their names.
  • Discuss: Discuss will allow you to write messages to the other learners of the course, or your trainer. This is useful for asking questions related to certain parts of the course.

[3] Clicking on specific activities within the course will take you to that activity. A red tick will come up to the right of the activity when you have completed it.

[4] Each chapter of the course has a triangle to the left of it – clicking on this triangle will activate a drop-down menu to reveal the activities related to that chapter.

[5] The double arrows on the top right of the course outline will allow you to minimize it. These arrows will still be present when you do this, allowing you to maximize the course outline when you want to bring it back on to your screen.

Step 5: Course content can be downloaded by:

[6] Clicking on the red paperclip icon will open a document with the available download on screen.

[7] Clicking on the name of the download will start the download of the document to your device.

Upload Assignments

Computer

Step 1: Go to your assignment activity.

Step 2: Read the assignment instructions thoroughly. These instructions should outline the date that this assignment is due, how to download the specifications for this assignment, and when you will receive feedback for this assignment.

Step 3: When you finish with your assignment and are ready to upload it, click the red “Upload Assignment” button.
Step 4: There are two ways to upload your assignment. 

A1: Click 'My Device' to open a window and select the file(s) that you want to upload from your computer. 
A2: Once you have selected your file(s), click the 'Open' button at the bottom of the window to upload the file(s). 
B1: The second way to upload your file is to drag your file from your computer into the assignment window.
Step 5: Once your file(s) have been uploaded, they will show up in your assignment window. Click the red ‘Upload’ button below your files to upload them.
Step 6: When the upload is complete, the green ‘complete’ bar will appear below the uploaded file(s). You must click the “Submit” button at the right-hand bottom of the assignment window to submit the uploaded file(s).
Step 7: Once the assignment has been successfully submitted, the date and time of the assignment submission will appear on your screen. You will also be able to re-submit your assignment from this screen if necessary. When your feedback becomes available, it will also appear on this screen. 

Mobile

Step 1: Go to your assignment activity.

Step 2: Read the assignment instructions thoroughly. These instructions should outline the date that this assignment is due, how to download the specifications for this assignment, and when you will receive feedback for this assignment.

Step 3: When you finish with your assignment and are ready to upload it, click the red “Upload Assignment” button.
Step 4: To upload your assignment, click 'My Device' to open a window in your computer to upload your file. 
Step 5: Choose your file(s) from your phone's internal file storage to upload it. 
Step 6: Once you have selected your file(s) to be uploaded, they will show up in your assignment window. Click the red ‘Upload’ button below your files to upload them.
Step 7: When the upload is complete, the green ‘complete’ bar will appear below the uploaded files.
Step 8: Once the assignment has been successfully submitted, the date and time of the assignment submission will appear on your screen. You will also be able to re-submit your assignment from this screen if necessary. When your feedback becomes available, it will also appear on this screen. 

Take Exams/Quizzes

Computer

Step 1: Go to your examination activity.

Step 2: Read the examination instructions thoroughly. These instructions should outline the date that the exam is to take place, and exactly how much time you have to take the exam. They will also tell you when you will receive feedback for this exam.

Step 3: When you are ready to start your exam, click the red ‘Start Exam’ button. 
Step 4: Read each question thoroughly. Click on the circle to the left of your answer, the circle will fill up when it is selected.
Step 5: The timer in the top right of the screen will tell you how much time you have left for this exam.
Step 6: Once you have finished the exam, click ‘submit’ on the bottom of the page.
Step 7: Once the exam has been successfully submitted, the date and time of the exam submission will appear on your screen. When your feedback becomes available, it will also appear on this screen. 

Mobile

Remark: We recommend that, where possible, exams and quizzes should be taken on a computer.

Step 1: Go to your examination activity.

Step 2: Read the examination instructions thoroughly. These instructions should outline the date that the exam is to take place, and exactly how much time you have to take the exam. They will also tell you when you will receive feedback for this exam.

Step 3: When you are ready to start your exam, click the red ‘Start Exam’ button. 
Step 4: Read each question thoroughly. Click on the circle to the left of your answer, the circle will fill up when it is selected.
Step 5: The timer in the top right of the screen will tell you how much time you have left for this exam.
Step 6: Once you have finished the exam, click ‘submit’ on the bottom of the page.
Step 7: Once the exam has been successfully submitted, the date and time of the exam submission will appear on your screen. When your feedback becomes available, it will also appear on this screen. 

Set up your account

Computer

Step 1: To sign in to your HKIOS account, first go to hkios.hk.

Step 2: On homepage, click the ‘sign in’ button on the top right of the page.